I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. They need a better system and more staff it seems. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Why is the price displayed on my ticket different to what I paid? So thanks very much! No contact, no reply, nothing.You have stolen money from thousands of people who need it. Forcing people to own smart phones is not giving people choice and freedom. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. No reply emails or any form of communication. (This can normally be obtained from the transport companys website). ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Emergency Services Police, Fire and Rescue Service or other Emergency Services. Any reason for refund must not be foreseeable at the time. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. They are the shittest service in Australia. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. etc.WHERE IS THE ACCOUNTABILITY? Sell tickets directly from your Ticketek Account. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Adverse weather with no Government Agency warnings not to travel. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Ticketek routinely mismanages ticket processing which should be simple. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. It's about $1500 and I have no idea what to do next. Fire A report from the fire service and/or police. Where You are the business owner or registered Director, or a member of Your family is. Once got a response to an email because I didnt purchase the ticket wont gi. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. I would and do prefer not to use their services. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Times are approx. Where a Ticket is offered for sale, sold or Abhorrently bad process for handling refunds and rescheduling due to illness. A copy of the letter requiring Jury Service. Voluntary relocation or where you are changing employer for a new role. Maisie Peters: 7:00 7:45pm Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Travelling can be a huge expense, which is why its normal to try to score savings when you can. I want an refund, yet there is no way I can get it. Refunds & Exchanges Follow New articles New articles and comments. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. I got tickets to a concert from ticketek that got cancelled of covid. Appalling service. What should I do? Are Refundable tickets offered on Gift Voucher sales? I haven't received my order confirmation email. means the unforeseen change of the date of an examination that. So sorry. etc. Presented by: We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Further details in the disclaimer. I have now been trying for a refund for 6 months. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. I recognise the terms of service were available, but nobody reads those. IMPORTANT Any translation of this document from English is for assistance and information only. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) . Sell tickets directly from your Ticketek Account. Press J to jump to the feed. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Our integration means you can list tickets for resale directly from your Ticketek account. Seven tries before I finally got my second choice of seats. I have now been trying for a refund for 6 months. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Doors Open: 5:00pm A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Absolutely appealing customer service!!!!! Any evidence requested by our Customer Experience Team to verify the emergency circumstances. If could give a minus 10 score I would. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Where You have not been physically examined by aDoctor prior to the date of the Booking. Never ever again. Youmade an unsuccessful request for annual leave for the date of theBooking. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. A copy of the travel warning from the Government Agency. A doctor cannot be You or a member of Your family. We may consider other Emergency Circumstances at our discretion. Send them an inquiry many times and they are not answering! A more suspicious person would say that they know this as it seems they have done it to others on the product review website. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Scalping 18. A copy of a notice from the examination body, school, college, or university confirming the change of date. Ticketek is selling for the following venues only. Is it cheaper to book online or through a travel agent? NEVER NEVER again. I paid the additional cost in checkout for refundable tickets. A copy of the travel warning from the Government Agency. It's the result of a monopoly. Why should I buy from Ticketek Marketplace? Like. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Ticketek Australia you're a pathetic poor excuse for a company. Hands down. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Travel insurance and COVID-19: what you need to know. are the business owner or registered Director, or a member of. All Theatres and productions and sporting events should seek alternative partners. There is no phone number, only an email which does not get answered. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. What a disgrace!! A copy of the notice of failure or disruption of the public transport. But the thing is, they didn't. Sell tickets directly from your Ticketek Account. Buy guaranteed tickets for sold out events at a fair price. What the hell is that? Attendance at business meetings and business travel. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! An incident number or report from the Police or relevant traffic authority. is cancelled or postponed by the provider. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Where You are the business owner or registered Director, or a member of Your family is. Stick to Ticketmaster. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Many of us haven't booked on line since COVID started, The site is worse than I remember. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions On-top of that you cant call anyone to purchase ticketsTerrible. This meant that I had to sit & concert was standing room only. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. They agreed I shoudl get a refund, then asked for my account details for the refund. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Through Fair Trading they claimed they refunded the money to an account that was closed the year before. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Don't EVER buy for a friend, NIGHTMARE. Attend participate in, take part in, use, or be present at. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Youmade an unsuccessful request for annual leave for the date of theBooking. Check to see if they have an online lodge system. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. To read more about Covid-19 please visit our dedicated page here. They gave me specific number to call to move tickets. Almost 90 days and still waiting for my refund back. It's criminal and needs serious investigation. Ive forgotten my password/My password has expired. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Armed Forces Naval Service, Marines, Army or Air Force. How insensitive is that. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. This is not an insurance policy. Fire A report from the fire service and/or police. Are there any age restrictions enforced on my event? Confirmation that the document cannot be replaced in time for the Booking. For many, international travel is back on the cards. means weather where a Government Agency has issued warnings not to travel which mean. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. This is not an insurance policy. No way to recover tickets. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). IfYoudid not make reasonable alternative arrangements to Attend theBooking. Lost a baby recently? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In event of a Refund Application the English language version shall be the basis of settlement. I have contacted your Customer Service team but have not received a response. Please also read the General Conditions of Refund. I got tickets to a concert from ticketek that got cancelled of covid. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. i spent 2 hours online and still didn't manage to secure tickets. I find the app difficult to navigate. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Inspite of giving all the details, continuous email stating - send it in new format or send more information. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. A copy of the letter requiring Jury Service. Where the examination is being provided by a commercial business (not by an educational board). Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Zero stars, uselessly run, waste of a time company. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Attendance at business meetings and business travel. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Can I purchase multiple orders in one transaction? What happens to my money when I buy a ticket? Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Are Refundable tickets offered on Gift Voucher sales? Proof that the passport has been reported to and cancelled by your Government Agency. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. To apply for a Refund simply click on the link in your booking confirmation email, or click here. If you've forgotten your account details, never fear we also . If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. What is the Ticketek Marketplace Terms and Conditions for? Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets If there is a financial failure of any Transport provider. They will do anything to hide from you. Simply do not try to contact them in any way shape or form.Worst customer service. Verification can help ensure real people write reviews about real companies. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Website doesn't work. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence?